Shipping policy
SHIPPING POLICY
Last Updated: July 19, 2026
Thank you for shopping with US Supar Market. This Shipping Policy explains our shipping destinations, shipping costs, estimated delivery times, order processing, tracking, and other important delivery information.
1. UNITED STATES SHIPPING
US Supar Market currently ships orders within the United States.
Shipping availability may depend on the product, delivery location, carrier availability, and applicable restrictions.
If we are unable to ship an order to the delivery address provided, we will contact the customer using the contact information associated with the order and provide an appropriate resolution.
2. FREE STANDARD SHIPPING
US Supar Market offers Free Standard Shipping on all orders within the United States.
There is no separate standard shipping charge at checkout.
If an optional expedited or special shipping method is offered for an additional charge, the applicable cost will be clearly disclosed before the customer completes the purchase.
3. ESTIMATED DELIVERY TIME
Our estimated total delivery timeframe within the United States is generally:
7–15 BUSINESS DAYS
This estimated timeframe includes both:
• Order processing and handling time
• Shipping and transit time
The estimated delivery period generally begins from the date the order is successfully placed and payment is confirmed.
Delivery times are estimates and may vary depending on product availability, fulfillment location, carrier operations, local delivery services, holidays, weather conditions, or circumstances outside our reasonable control.
Delivery dates are not guaranteed unless explicitly stated otherwise.
4. ORDER PROCESSING AND HANDLING
Order processing and handling are included within our estimated total delivery timeframe of 7–15 business days.
Orders may require processing for payment verification, product preparation, packaging, fulfillment, and handover to the shipping carrier.
Processing may be affected by weekends, public holidays, unusually high order volumes, product availability, or other operational circumstances.
We do not add a separate processing period on top of the stated 7–15 business day estimated total delivery timeframe under normal circumstances.
5. ORDER TRACKING
When tracking information is available, customers may receive shipping or tracking details after their order has been processed and dispatched.
Please allow reasonable time for tracking information to become active after shipment.
Carrier tracking systems may sometimes take time to display the first update.
Tracking availability may vary depending on the carrier and shipping service used.
If you have questions about your tracking information, please contact us at support@ussuparmarket.com and include your order number.
6. MULTIPLE PACKAGES
An order containing multiple products may sometimes be shipped in separate packages.
Products may arrive at different times depending on product availability, fulfillment location, carrier routing, or other logistical factors.
Where available, separate tracking information may be provided for individual shipments.
Customers will not be charged additional standard shipping solely because an order is divided into multiple packages.
7. SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully verify:
• Full recipient name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP code
• Contact information
If you notice an error in your shipping address after placing an order, please contact us at support@ussuparmarket.com as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.
US Supar Market is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
8. DELIVERY DELAYS
While our normal estimated total delivery timeframe is 7–15 business days, delays may occasionally occur due to circumstances outside our reasonable control.
Possible causes include:
• Carrier or postal service delays
• Severe weather
• Natural disasters
• Public holidays
• Transportation disruptions
• High seasonal shipping volumes
• Remote delivery locations
• Incorrect or incomplete delivery information
• Government or regulatory restrictions
• Other unexpected logistics disruptions
If your order is significantly delayed, please contact us at support@ussuparmarket.com with your order information so we can review the available tracking and shipping details.
9. LOST OR MISSING PACKAGES
If tracking information shows that your package has been delivered but you cannot locate it, please first:
• Check around the delivery location.
• Check with household members, reception areas, or neighbors where appropriate.
• Verify the shipping address on your order.
• Check any delivery notice provided by the carrier.
• Contact the shipping carrier where appropriate.
If the package still cannot be located, please contact US Supar Market at support@ussuparmarket.com with your order number and available tracking information.
We will review the available information and assist with the appropriate next steps based on the circumstances.
10. DAMAGED OR DEFECTIVE ITEMS
Please inspect your order promptly after delivery.
If a product arrives damaged or defective, please contact US Supar Market at support@ussuparmarket.com within 3 calendar days of delivery.
To help us review the issue, you may be asked to provide:
• Your order number
• Clear photographs of the product
• Photographs of the packaging and shipping label
• An unboxing/opening video, where available
• Other reasonable information necessary to verify the issue
Verified damaged or defective item claims will be handled according to our Return & Refund Policy.
If a physical return is required for a verified issue attributable to US Supar Market or its fulfillment process, we will cover or arrange the applicable return shipping.
11. WRONG ITEM RECEIVED
If you receive an item different from what you ordered, please contact us at support@ussuparmarket.com within 3 calendar days of delivery.
We may request photographs and order information to verify the issue.
Once verified, we will provide the appropriate instructions.
If a return is required because an incorrect item was sent, US Supar Market will cover or arrange the applicable return shipping.
The issue may be resolved through an appropriate replacement or refund, depending on the circumstances and product availability.
12. UNDELIVERABLE OR RETURNED PACKAGES
A package may be returned to the sender due to reasons including:
• Incorrect or incomplete address
• Failed delivery attempts
• Refusal of delivery
• Failure to collect the package
• Carrier-related delivery issues
• Other circumstances outside our reasonable control
If an order is returned to the sender, please contact us at support@ussuparmarket.com.
Any reshipment, refund, or additional shipping costs will be determined based on the reason the package was returned and the circumstances of the order.
Where the delivery failure resulted from an error attributable to US Supar Market, we will provide an appropriate resolution without charging the customer for our error.
13. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us at support@ussuparmarket.com as soon as possible after placing the order.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
If an order has already shipped, any eligible return will be handled according to our Return & Refund Policy.
14. SHIPPING RESTRICTIONS
US Supar Market currently ships within the United States. Certain products or delivery locations may be subject to shipping restrictions.
Restrictions may apply because of:
• Federal, state, or local laws and regulations
• Product type
• Carrier restrictions
• Safety or transportation regulations
• Delivery service limitations
If we cannot fulfill an order due to a shipping restriction, we will contact the customer and provide an appropriate resolution.
15. CONTACT US
If you have questions about shipping, delivery, tracking, a delayed order, or a missing package, please contact US Supar Market at:
Email: support@ussuparmarket.com
When contacting us regarding an order, please provide:
• Your full name
• Order number
• Email address used for the order
• Description of the shipping or delivery issue
• Tracking information, if available
US Supar Market
Email: support@ussuparmarket.com
Website: ussuparmarket.com
We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery areas, carrier arrangements, or business practices.
Nothing in this Shipping Policy limits any mandatory rights available to consumers under applicable law.