Refund policy
RETURN & REFUND POLICY
Last Updated: July 19, 2026
Thank you for shopping with US Supar Market. We want our return and refund process to be clear and transparent. Please review the following policy before making a purchase.
1. 3-DAY RETURN WINDOW
For products that are eligible for return, you may request a return within 3 calendar days of the date your order is marked as delivered.
To be eligible, your return request must be submitted within this 3-day period.
Return requests submitted after the applicable return period may not be accepted, except where otherwise required by applicable law.
2. RETURN ELIGIBILITY
For a general return, including a return due to a change of mind or ordering the wrong product, the item must generally:
• Be returned within the applicable 3-day return window.
• Be unused, unworn, and in the same condition in which it was received.
• Include the original packaging, accessories, manuals, tags, and other items supplied with the product, where applicable.
• Show no signs of use, damage, alteration, misuse, or missing parts.
Proof of purchase or order information may be required to process a return.
Please contact us at support@ussuparmarket.com before sending any product back. Returns sent without prior authorization or instructions may not be accepted.
3. CHANGE-OF-MIND / CUSTOMER-INITIATED RETURNS
If an eligible product is being returned for reasons that are not due to an error by US Supar Market — including a change of mind, ordering the wrong item, or no longer wanting the product — the customer is responsible for the cost of return shipping.
Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return is due to an error attributable to US Supar Market.
We recommend using a trackable shipping service when returning an item. US Supar Market is not responsible for customer-returned packages that are lost or damaged before reaching the designated return location.
4. DAMAGED OR DEFECTIVE ITEMS
Please inspect your order as soon as possible after delivery.
If an item arrives damaged or defective, contact US Supar Market at support@ussuparmarket.com within 3 calendar days of delivery.
To help us verify and resolve the issue, you may be asked to provide:
• Your order number.
• Clear photographs showing the damaged or defective item.
• Clear photographs of the packaging and shipping label.
• An unboxing/opening video, where available, showing the condition of the package and product when opened.
• Any other reasonable information necessary to review the claim.
Please retain the product and all original packaging while the claim is being reviewed.
If the issue is verified as damage, defect, or another issue attributable to US Supar Market or its fulfillment process, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.
If we require the verified damaged or defective item to be returned, US Supar Market will cover or arrange the applicable return shipping.
Nothing in this policy limits any rights available to you under applicable consumer protection laws.
5. WRONG ITEM RECEIVED
If you receive an item different from the item you ordered, please contact us at support@ussuparmarket.com within 3 calendar days of delivery.
We may request photographs of the item received, its packaging, shipping label, and your order information to verify the issue.
Once verified, we will provide return instructions. If a return is required because we sent the wrong item, US Supar Market will cover or arrange the return shipping cost.
Depending on product availability and the circumstances, we may provide the correct replacement or issue an applicable refund.
6. NON-RETURNABLE ITEMS
Certain products may be designated as non-returnable for reasons including hygiene, health, safety, product condition, or the nature of the item.
When a product is non-returnable, this will be clearly stated on the applicable product page or product description before purchase.
Products clearly identified as “Non-Returnable” or “Final Sale” are not eligible for a general change-of-mind return.
However, if you receive an incorrect, damaged, or defective item, please contact us promptly at support@ussuparmarket.com. We will review the issue in accordance with this policy and applicable law.
7. RETURN AUTHORIZATION
Do not send a product back without first contacting US Supar Market at support@ussuparmarket.com and receiving return instructions.
If your return request is approved, we will provide instructions regarding where and how the product should be returned.
Products returned to an unauthorized address or sent without following the provided return instructions may experience delays or may not be accepted.
8. RETURN SHIPPING COSTS
Return shipping responsibility depends on the reason for the return:
• Change of mind or other eligible customer-initiated return: The customer is responsible for return shipping costs.
• Wrong item sent by US Supar Market: US Supar Market will cover or arrange return shipping after the issue is verified.
• Verified damaged or defective item attributable to US Supar Market or fulfillment: If a physical return is required, US Supar Market will cover or arrange the applicable return shipping.
Any return shipping arrangements must follow the instructions provided by our support team.
9. INSPECTION AND REFUNDS
Once an eligible returned item is received, it will be inspected.
If the return is approved after inspection, the applicable refund will be issued to the original payment method whenever possible.
Please allow up to 10 business days after an approved return has been processed for us to issue the refund.
After we issue a refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account. Processing times vary by financial institution.
If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at support@ussuparmarket.com.
10. EXCHANGES
If you need a different product, please contact us at support@ussuparmarket.com first.
Where an exchange is available, eligibility will depend on the product, stock availability, and the reason for the request.
For a verified wrong, damaged, or defective item, we may offer a replacement where appropriate and available.
11. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us at support@ussuparmarket.com as soon as possible.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
If an order has already shipped, any eligible return will be handled according to this Return & Refund Policy.
12. CONTACT US
To request a return or report a damaged, defective, or incorrect item, please contact US Supar Market at:
Email: support@ussuparmarket.com
Please include your:
• Full name
• Order number
• Email address used for the order
• Reason for the request
• Relevant photos and/or video when reporting damage, defects, or an incorrect item
Please do not ship a return until you have received return instructions from us.
US Supar Market
Email: support@ussuparmarket.com
Website: ussuparmarket.com
This policy does not limit any mandatory rights or remedies available to consumers under applicable law.